Privacy Policy

At Clima Flow, we are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website www.clima-flow.co.uk or engage with our services.

1. Information We Collect

We collect and process personal information that you provide to us when you:

• Visit our website.
• Make an inquiry or request a quote.
• Contact us via phone, email, or through our contact form.
• Sign up for our newsletters or other marketing communications.
• Interact with us on social media.

This information may include:

• Your name, email address, phone number, and postal address.
• Business name and any details relevant to your inquiry.
• Any other information you choose to provide.

We also collect technical information automatically through cookies and analytics tools, such as:

• IP address.
• Browser type and version.
• Pages you visit on our website.
• Time spent on our website.

2. How We Use Your Information

We use the information we collect to:

• Provide you with the services or information you have requested.
• Respond to your inquiries and customer service requests.
• Process quotations and service bookings.
• Send relevant marketing communications, where you have opted in.
• Improve our website’s functionality and user experience.
• Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers who assist us in delivering our services, such as:

• IT support and hosting services.
• Payment processors, if applicable.
• Marketing or advertising agencies (for campaigns or website functionality).

These providers are required to treat your information securely and only for the purposes we have agreed upon.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, alteration, or disclosure. We implement a variety of security measures, including secure servers, encryption, and access controls, to safeguard your information.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

5. Cookies

Our website uses cookies to enhance your experience and collect information about your visit. Cookies are small files stored on your device that help us improve our website’s functionality and deliver targeted advertising. You can manage your cookie preferences through your browser settings, though disabling cookies may impact your experience on our site.

For more details, please see our Cookie Policy.

6. Your Rights

You have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate or incomplete data.
• The right to request the deletion of your data under certain conditions.
• The right to object to or restrict the processing of your data.
• The right to withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at info@clima-flow.co.uk.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Clima Flow
Email: info@clima-flow.co.uk